One platform for every Sri Lankan in Israel, every partner organisation and every embassy officer.
What the programme is, why the mission needs it now, and what changes for people.
Each one is a reason the current way of working cannot scale.
Each tag shows the phase in which the change goes live. Targets are the end-of-programme figures from the Outcomes section.
Who the platform serves, the thirteen domains it covers, and how the pieces fit together.
Everyone enters through one door and one identity. Every domain reuses the same shared services.
Dashed: outside the mission's control. Each system has its own adapter, so it can change without touching the platform.
Six phases, what each one delivers, how success is measured, and how the platform lasts.
Connect once Sri Lanka's SLUDI and GovPay open to missions. Designed for, not committed.
Only if the mobile web app proves insufficient. Designed for, not committed.
Baselines are captured in Phase 0. Targets are confirmed at the Phase 0 gate.
If funding stops after any phase, what is live stays useful. The lean fallback still delivers every obligatory service and the marketplace in twelve months.
Who decides and delivers, what could go wrong, and what the Ambassador is asked to decide.
Initial assessment, to be reviewed with the mission in Phase 0.
All 116 requirements, each with an identifier for the build team and the phase in which it goes live.
116 requirements, each with an identifier for the build team and the phase in which it goes live.
| ID | Requirement | Phase |
|---|---|---|
| F1.1 | Public website replacing the current site, in Sinhala, Tamil and English | P1 |
| F1.2 | Content management for staff: pages, news, advisories, documents, translations, scheduled publishing | P1 |
| F1.3 | Mobile web app installable on any phone; store-published shell with push notifications | P1 |
| F1.4 | Accessibility (WCAG 2.1 AA) and right-to-left layout support | P1 |
| F2.1 | Citizen sign-up and login by phone or email code; passport number verified by staff or Immigration lookup | P1 |
| F2.2 | Organisation accounts with verification and multiple authorised users | P2 |
| F2.3 | Staff accounts with single sign-on, role-based permissions, Honorary Consul scope, full audit trail | P1 |
| F3.1 | Person master record: identity, contacts, status, sector protocol, emergency contacts, consents, family links | P1 |
| F3.2 | Organisation master record: type, verification, contacts, history | P2 |
| F3.3 | Consent and privacy ledger; data subject requests | P1 |
| F4.1 | Case engine with configurable workflow per case type | P1 |
| F4.2 | Appointment scheduler with reminders, walk-in queue, Honorary Consul calendar | P1 |
| F4.3 | Document store: camera upload, virus scan, encryption, retention, generated PDFs | P1 |
| F4.4 | Electronic signature and stamping of embassy letters where permitted | P3 |
| F5.1 | Notifications on WhatsApp, SMS, email and push; templates in three languages; logged to the case | P1 |
| F5.2 | Two-way WhatsApp: alert replies and case status (P1); grievance intake and booking by chat (P3) | P1 P3 |
| F5.3 | Voice and IVR fallback in Sinhala and Tamil | P3 |
| F6.1 | Card payment of consular fees in NIS; fee schedule; receipts; daily reconciliation | P1 |
| F7.1 | Search across cases, people, organisations and content with permission filtering | P1 |
| F7.2 | Operational reports and automatic monthly MFA return (basic P1, full P4) | P1 P4 |
| F7.3 | Executive dashboard for the Ambassador (core P1, full P5) | P1 P5 |
| F8.1 | Security controls, multi-factor authentication, field-level encryption, penetration testing (baseline P1, certification-grade P5) | P1 P5 |
| F8.2 | Hosting in an Israeli cloud region; encrypted off-region backups; tested disaster recovery | P1 |
| F8.3 | Privacy compliance under PDPA 2022 and Israel's Protection of Privacy Law: impact assessment, notices, retention, breach procedure | P0 P1 |
| F9.1 | Integration framework with adapters, logging and retry; manual file exchange where no interface exists | P2 P5 |
| F9.2 | Data migration from the current website and existing registers | P1 |
| F9.3 | Replication kit for other missions: documentation, configuration, handover guide | P5 |
| ID | Requirement | Phase |
|---|---|---|
| A1.1 | Passport renewal and new passport: form, documents, fee, biometrics appointment, tracking, collection or courier | P1 |
| A1.2 | Emergency travel document with urgent fast lane | P1 |
| A1.3 | Visa guidance and ETA referral; visa applications handled by the mission | P1 |
| A1.4 | Registration of birth and citizenship by descent | P1 |
| A1.5 | Registration of marriage and certificate issuance | P1 |
| A1.6 | Registration of death and repatriation of remains with coordination checklist | P1 |
| A1.7 | Attestation, authentication, translation and notarial acts | P1 |
| A1.8 | Power of attorney: drafting, appointment, execution, dispatch | P1 |
| A1.9 | Police clearance certificate facilitation | P1 |
| A1.10 | Driving licence renewal facilitation | P1 |
| A1.11 | Dual citizenship and citizenship-related applications | P3 |
| A1.12 | National Identity Card facilitation | P3 |
| A1.13 | Consular fee schedule, exemptions and refunds | P1 |
| A1.14 | Electronic submission of civil registrations to the Registrar General | P5 |
| ID | Requirement | Phase |
|---|---|---|
| A2.1 | Employment record per worker; bulk loading from SLBFE deployment lists | P3 |
| A2.2 | Arrival registration with orientation materials in the worker's language | P3 |
| A2.3 | Grievance and complaint cases with severity, escalation and confidential handling | P3 |
| A2.4 | Injury, illness and hospitalisation cases with hospital, insurer and family liaison | P3 |
| A2.5 | Death-in-service cases linked to repatriation and compensation | P3 |
| A2.6 | Undocumented worker regularisation and voluntary return | P3 |
| A2.7 | Directory of partner services: NGOs, hotlines, shelters, hospitals, legal panel | P3 |
| A2.8 | Correspondence log with PIBA, Ministry of Labour, employers and SLBFE per case | P3 |
| A2.9 | Skills and training records | P4 |
| A2.10 | Welfare dashboard and SLBFE and MFA reports | P3 |
| A2.11 | Insurance and compensation claim tracking with the SLBFE welfare fund | P3 |
| ID | Requirement | Phase |
|---|---|---|
| A3.1 | Detention and arrest cases: visits, family liaison, consular access log | P3 |
| A3.2 | Court case tracking: hearings, lawyer, interpreter, outcomes | P3 |
| A3.3 | Legal aid referral and lawyer panel with specialisations and languages | P3 |
| A3.4 | Victims of crime and trafficking with confidential handling | P3 |
| A3.5 | Missing person cases with search log and police liaison | P3 |
| A3.6 | Minors and vulnerable persons cases | P3 |
| A3.7 | Legal information library in three languages (content P1, linked to cases P3) | P1 P3 |
| ID | Requirement | Phase |
|---|---|---|
| A4.1 | Alert broadcast to a selected segment on all channels | P1 |
| A4.2 | "I am safe" / "I need help" one-tap response; optional location | P1 |
| A4.3 | Live headcount dashboard and follow-up call list | P1 |
| A4.4 | Evacuation registration and manifests for MFA and airlines | P1 |
| A4.5 | Shelter and safety guidance synced with Home Front Command advice | P1 |
| A4.6 | Family enquiry desk for relatives in Sri Lanka, matched with consent | P3 |
| A4.7 | SMS-only crisis mode with pre-approved templates | P1 |
| A4.8 | Drills and after-action reporting | P3 |
| ID | Requirement | Phase |
|---|---|---|
| B1.1 | Trade enquiry intake, tracking and hand-off to EDB and sector boards | P4 |
| B1.2 | Exporter and buyer directory with matchmaking requests | P4 |
| B1.3 | Trade fair and delegation management | P4 |
| B1.4 | Market intelligence notes and reports to EDB | P4 |
| B2.1 | Investor enquiry pipeline with BOI hand-off | P4 |
| B2.2 | Investor and digital nomad visa guidance (content P1, pipeline P4) | P1 P4 |
| B2.3 | Investment delegation and roadshow management | P4 |
| B2.4 | Reporting to BOI and MFA Economic Affairs | P4 |
| B3.1 | Cooperation project register: G2G projects, MoUs, milestones | P4 |
| B3.2 | MASHAV and training course pipeline via the marketplace (listing P2, pipeline P4) | P2 P4 |
| B3.3 | Technology partner directory | P4 |
| B4.1 | Visit Sri Lanka hub with ETA referral (content P1, Hebrew P4) | P1 P4 |
| B4.2 | Travel trade directory and campaign management | P4 |
| B4.3 | Tourism events and familiarisation trips | P4 |
| B5.1 | Scholarship and course listings through the marketplace | P2 |
| B5.2 | Student registry | P4 |
| B5.3 | Cultural and religious programme management (events P1, programme planning P4) | P1 P4 |
| B5.4 | University and research partnership register | P4 |
| B6.1 | News, advisories, press releases with scheduled publishing and social media hand-off | P1 |
| B6.2 | Newsletter to the registered community with segment targeting | P1 |
| B6.3 | Media contact directory and enquiry log | P4 |
| B6.4 | Feedback and satisfaction ratings after every service | P1 |
| ID | Requirement | Phase |
|---|---|---|
| C1.1 | Self-registration with verification and eligibility status | P1 |
| C1.2 | Member area: profile, cases, appointments, documents, events, alerts | P1 |
| C1.3 | Events calendar with RSVP, reminders and galleries | P1 |
| C1.4 | Community announcements and moderated notice board | P1 |
| C1.5 | Associations and volunteer register callable in a crisis | P3 |
| C1.6 | Diaspora engagement: remittance guidance, skills register, philanthropy | P4 |
| C1.7 | Family linking: dependants and emergency contacts across records | P1 |
| ID | Requirement | Phase |
|---|---|---|
| C2.1 | Organisation onboarding and verification by staff | P2 |
| C2.2 | Opportunity listing with category, eligibility, documents, deadline, language versions | P2 |
| C2.3 | Routing rules per category (SLBFE, ministries, Education, EDB, BOI, embassy) | P2 |
| C2.4 | Staff validation of employment listings against the sector protocol and permit | P2 |
| C2.5 | Application flow for individuals with eligibility check, profile reuse and tracking | P2 |
| C2.6 | Application flow for institutions and licensed agencies (non-employment categories) | P2 |
| C2.7 | SLBFE hand-off: file export and outcome capture (P2); interface when available (P5) | P2 P5 |
| C2.8 | Employer dashboard: demand pipeline, applicant status, compliance attestations | P2 |
| C2.9 | Opt-in talent pool searchable by category | P2 |
| C2.10 | Fraud controls: duplicate listings, fee-charging warnings, scam reporting, public register of verified organisations | P2 |
| C2.11 | Marketplace analytics by sector | P2 |
| ID | Requirement | Phase |
|---|---|---|
| C3.1 | Staff work queues per section with assignment, deadlines, ageing and escalation | P1 |
| C3.2 | Counter and kiosk mode: walk-in registration, queue ticket, document check | P1 |
| C3.3 | Honorary Consul workspace for the northern region | P1 |
| C3.4 | Fee collection and reconciliation: online and counter, cash book, monthly return | P1 |
| C3.5 | Correspondence and records management with registry numbering and retention | P3 |
| C3.6 | MFA reporting pack generated from live data | P4 |
| C3.7 | Staff training materials, procedures and in-app help | P1 |
| C3.8 | Multilingual AI assistant for first-line enquiries with human hand-off | P5 |
| C3.9 | Service catalogue and performance standards published to citizens | P1 |